Due to time needed in preparing the items ordered, we require a minimum of 24 hours notice. Please place your orders no later than 2:00 p.m. the day prior to your event. Please note that some menu items may require longer notice and your order is not confirmed until we have contacted you to confirm your event and arrange for delivery.
SERVICE CHARGES AND DELIVERY
An 18% service charge applies to all orders. This Service Charge, which is also California Sales Taxable according to the CA State Board of Equalization Regulation 1603(f), covers a small part of the following expenses: deliveries, coordinating with order vendors, daily shopping from food suppliers to get the best quality food, cooking your food, rental pickups, washing/cleaning/checking rentals, use of our equipment, and use of our trays and kitchen essentials. An additional service may apply for deliveries outside of our regular service areas. This fee is calculated based on event location and whether a return trip is required to pick up our equipment.
Please contact us at (916) 837-2077 for additional information.
No service charges will apply on orders picked up at our business location by clients. We recommend clients add ½ hour prior to their event start time for our staff to reach your location to allow for the set up of your event. This time may need to increase depending on event time, date, location, number of attendees, and difficulty of execution. Circumstances due to traffic, weather, delays with security and waiting for escorts or last minute changes to original orders are beyond our control and may increase the amount of time needed to prepare for your event. We will notify clients as soon as possible in these situations.
MENU CHANGES AND EVENT CANCELLATIONS
We require a 48 hour advance notification of cancellation. If there are costs incurred as a result of your cancellation, clients will be billed for those costs and not the entire cost of the event. Please call us at (916) 837-2077 to cancel an order. Do not email or fax last minute cancellations. Clients must speak directly to one of our staff; any message to our restaurant staff or on our voice mail is not a valid cancellation. Any late changes (less than 24hrs) to an original order can be made by calling and speaking to our catering staff. Your changes are not confirmed until we have contacted you either by email or a phone call to confirm your changes.
PAYMENT TERMS AND GRATUITY
We accept all major credit cards to process payment for your event. In addition to this payment method, Prefer-A-Chef Catering will accept a personal or company check in advance or on delivery of order as payment is due upon receipt. As far as gratuity, it is not a policy of Prefer-A-Chef Catering to add in gratuity for services provided by our staff. If indeed a client chooses to personally add in this amount it is at their own discretion.
Prices on our menus and website may be subject to change due to market price fluctuation and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice. If a client has any additions or substitutions to an order, we will update your invoice and resend for review and approval. The invoice total will reflect such changes.
Our experienced and professional staff is available at $25 an hour for a 4 hour minimum. Staff hours are estimated and are partially billed. Billing starts at arrival time and ends after your event is completed. If your event should run longer than anticipated, your invoice will be appropriately adjusted. The balance of the adjusted invoice is due within 10 business days after the date of your event.
It is our policy that any leftover food, excluding that which is unsafe to consume, will be donated to a local charitable organization for consumption. If the client so requests prior to the start of the event to retain all leftovers, we will leave or pack leftovers that are safe to consume i.e. leftover cookies/brownies and can beverages. As we cannot anticipate how long leftover food has been held at unsafe temperatures, we do not recommend keeping it to reheat and consume. The client will assume full responsibility for any liability as a result from consuming leftover food after the event.
DAMAGE AND LIABILITY
It is the responsibility of our client to ensure that the table for setup and any flammable items including our decoration is protected from the heat source of our chafing dishes. If our staff is not to be present at your event, the client is responsible for the unattended chafing dishes and all of Prefer-A-Chef’s equipment. Prefer-A-Chef Catering does not assume or accept any responsibility due to negligence by our client or any attendees of the client’s event that caused any damage as a result. Missing or damaged equipment, decorations, place settings, centerpieces, linens, serving utensils and kitchen utensils will be billed at replacement cost to client. It’s the responsibility of the client to ensure that all of Prefer-A-Chef Catering’s properties are present when the driver arrives to pick up.
In order to have your wedding date scheduled on our event calendar, we must first agree on your menu and have a signed contract before solidifying the date of your event. A 50% deposit will be required at the time the contract is signed and is non-refundable. The remaining balance of the invoice can be paid in advance of the event or paid in full the day of the event. A tasting can be scheduled prior to the wedding, whereupon you can change up the scheduled menu as our client sees fit.